Jennifer Spencer

Jennifer Spencer UX Practice Lead at Brooks Bell
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Jennifer Spencer

She/her/hers

Jennifer Spencer connects people and ideas through collaboration, learning, and storytelling in order to solve problems and create positive change. She has worked as a designer and communicator at a variety of non-profits, start-ups, and financial services companies and is currently at Brooks Bell, a consulting firm focused exclusively on building world-class experimentation programs for enterprise brands.

As their UX lead, she is building a lean and mighty design team and integrating a human-first lens into, well, everything. She lives in Raleigh, NC with husband and son and spends her free time extolling the virtues of the Oxford comma to anyone who will listen.

🗓️ Jennifer’s talk:

The UX of Work: Creating excellent experiences across hybrid workplaces

As UX practitioners, we talk all the time about creating human-centric experiences, yet we often do our work in spaces that are anything but. With Covid, there's a lot of focus on where our work is done, especially around whether or not to bring people back into offices, but it's not like we had perfect work environments and processes to return to. If anything, Covid has laid bare how ineffective and actively harmful those spaces have been. Using UX principles as a lens to rebuild better ways to work can help make creative, collaborative, and safe places to do our best work.