Ingrid Towey

Stories—fairy tales, parables, and even news reports—structure reality. And every story has a hero seeking a happy ending. We used to deliver features-heavy documentation. We cataloged all the UI and every command. Our docs weren’t stories, and they didn’t have heroes. Our customers were frustrated because they wanted a solution to solve a problem, not a bunch of unrelated products and features. Now we design our docs around Agile user stories, which help us create a better user experience. In this session, you will learn about user stories and personas, see before and after examples from our docs, and practice writing user stories and see how they can transform documentation. You’ll learn how to reduce your customers’ frustrations and help these heroes find their happy ending.