Drew Wilson

In my experience, both privately and corporately, most clients first questions are about price, timeline, and then functionality. But when we allow the potential or current client to facilitate all of the questions during a discovery session, we almost destroy any chances of finding and prescribing to the root problem. Projects are well-planned when the discovery session is well-organized. Building a strong discovery template will aid the development of UX projects because the issue or desire is identified faster. When the discovery is executed effectively, the questions of timeline and cost won't be so difficult, because the client or company will understand the value in what you offer, and know that you care.