Ingrid Towey
Ingrid Towey
Principal Technical Writer & Writing Coach, Red Hat
I have a Master’s degree in Folklore and over 17 years of experience in technical communication, usability testing, and user experience. I also homeschooled all three of my children (K-12, all subjects), taught Shakespeare in performance, and acted in plays. One real joy in my life is seeing how all my experiences are interconnected and how much we can learn from being open to life’s crazy journeys.
🗓️ Ingrid’s talk:
UX writing: the right words in the right place at the right time
Track B (Downstairs), Friday 2:00 pm - 2:45 pm
Sloppy tool tips, poorly labeled components, confusing error messages, and obtuse hover help are like gravel on the smooth surface of your interface. To deliver a truly stellar user experience, you need strong UX writing, tailored to your specific audience. This workshop will help you hone these essential UX writing skills.
With an emphasis on UX technical writing, we’ll show you examples of both excellent and poor UX writing from our own projects. We’ll explain what works and what doesn’t and why. Then, you’ll practice putting your own words and images on sample interfaces. We want you to be able to approach your next UX writing assignment with confidence and panache.